FREE ECO SAVER SHIPPING ON ALL UK ORDERS

When you select UK Eco Saver Shipping, delivery is free no matter what your order value is. Your parcel will arrive in 5-12 working days. Deliveries are made by Royal Mail Tracked from Monday to Saturday.

FREE UK STANDARD DELIVERY OVER £100

UK Standard Delivery over £100 is free. Your parcel will arrive in 3-5 working days. Deliveries are made by Royal Mail Tracked Monday to Saturday.

STANDARD DELIVERY- £4.95

Your parcel will arrive in 3-5 working days. Deliveries are made by Royal Mail Tracked from Monday to Saturday.

*Delivery will be attempted at the address provided. If you are not available to accept your delivery, the couriers operate a leave safe service. Your parcel may be left with a neighbour, left in a safe, secure location at the delivery address or delivery may be re–attempted.

The status of your delivery can be tracked using the ‘TRACK MY ORDER’ form on our FAQ page.

You can also use the tracking link is supplied in your dispatch email to track your delivery via the delivery courier’s website.

The delivery courier may contact you by email or text message. This will depend on the delivery option you chose and whether you supplied a mobile phone number in the checkout.

POSTCODE RESTRICTIONS

Unfortunately, we cannot guarantee the delivery timescale to the below areas. Orders to certain destinations can take 1-2 days longer to arrive. These areas include Highlands & Islands, Northern Ireland, Isle of Man, Jersey, Guernsey & BFPO addresses.

AB AB10, AB11, AB12, AB13, AB14, AB15, AB16, AB21, AB22, AB23, AB24, AB25, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56

BT All Postcodes.

Deliveries are made Monday to Friday (excluding Bank Holidays).

FK FK18, FK19

GY GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9

HS HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

IM IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM86, IM87, IM9, IM98, IM99

IOM All postcodes

IV IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9

JE JE1, JE2, JE3, JE4

KA KA27, KA28

KW KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9

PA PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA87, PA88

PH PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

TR TR21, TR22, TR23, TR24, TR25

ZE ZE1, ZE2, ZE3

SHIPPING OUTSIDE OF THE UK

EUROPE

Standard Delivery (3-7 working days*) – £9.99

Orders within the EU are shipped with DHL. If you are based in the EU, you now have to pay import tax on your order when it arrives. You will be billed separately by DHL. This value excludes the cost of shipping, which you will be asked to pay at checkout. Please note that Love Lolu are not responsible for any extra costs incurred.

AUSTRALIA

Standard Delivery (3-17 days*) – £19.99

INTERNATIONAL

Standard Delivery (5-14 days*) – £14.99

RETURNS POLICY

We want you to love your Love Lolu purchases and we understand that sometimes, items may not meet your expectations. That’s why we offer a hassle-free return process to make your shopping experience as stress-free as possible and opened or used products that you are not completely satisfied with can be returned for an exchange or refunded onto a gift card.

30-DAY FREE RETURNS WINDOW ON ALL PRODUCTS SITE-WIDE:

You have 30 days from the date of delivery to decide if you’d like to return your purchase. We believe this gives you ample time to try out your new product and make sure it’s the perfect fit for you. You won’t be charged any extra fees for returning items.

HOW TO INITIATE A RETURN:

1.Submit a Return Request: Find your order number in your order confirmation email or the “Order History” section of your Love Lolu Account. Send an email to customer.service@lovelolu.co.uk with the subject “Request a Return” followed by your order number. You will receive an email response with a pre-paid Royal Mail shipping label

2.Print the Return Label

3. Package Your Return: We advise you take photograph evidence of the item(s) prior to returning as the Return team might request it for their assessment. Carefully pack the item(s) you’re returning, ensuring they are in their original condition, including all tags and packaging.

4.Attach the Label and Post: Affix our prepaid label to the package and drop your package off at your local Post Office. Keep a hold of your postage receipt as proof of return. You can also track your return with the tracking number provided on your postage receipt provided by the Post Office.

FAST REFUNDS:

Once we receive your return, we’ll process your refund promptly. You can expect your refund within 5 working days from the date we receive your return. We’ll notify you via email when the refund is initiated.

NO QUESTIONS ASKED:

We trust your judgment, and we don’t require a detailed reason for your return. Your satisfaction is what matters most to us.

EXCHANGES MADE EASY:

Opened or used products that you are not completely satisfied with can be returned for an exchange or refunded onto a gift card within 30 days of purchase with proof of purchase.

If you’d like to exchange an item for a different size or colour, simply indicate your preference when initiating the return. We’ll help you through the exchange process.

NEED HELP?

Contact Us:

If you have any questions or need assistance with your return, our friendly customer support team is here to help.

You can reach us via:

Email: Send us an email at customer.service@lovelolu.co.uk

Live Chat: Visit our website and start a chat session.

TERMS AND CONDITIONS

Keep a copy of your postage receipt with your tracking number. We’re only responsible for your return once it has been received at our warehouse. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded.

 Please be advised that previously exchanged products cannot be exchanged a second time or refunded.

 For electrical devices, the warranty period falls in line with the brand in question’s warranty period. Please visit the brand’s website for further information.

 Once we receive your return, we’ll process your refund promptly. You can expect your refund within 5 working days from the date we receive your return.

 Once your refund has been processed, it can take your card provider 5 working days to credit your account.

 In the interests of preventing or investigating fraudulent activity: (a) we may contact you regarding returns activity which is suspicious, and/or (b) we reserve the right to deactivate any account which is engaged in suspicious activity.

We strive to process and pack your order to get it on its way to you as soon as possible.

There is a limited amount of time where it may be possible to amend your order in some cases.

Elements of your order that may be amendable:

• Change of delivery address
• Order Cancellation

Elements of your order that are NOT amendable:

• Swapping Items
• Adding Items after order has been placed
• Change in shipping option

If this is the case we may be able to cancel the order for you to replace it

If we have already packaged your order in out warehouse or your order has been dispatched, then unfortunately we will be unable to amend your order.

If you wish to amend an order, contact customer.service@lovelolu.co.uk with the subject title ‘Change My Order’ and we will try to make amendments for you.

As a valued customer at Love Lolu, we may send you exclusive discount codes and promotional offers which you can use to get £££ off your orders. Discounts will be applied to your order when a code has been applied or spend threshold has been met.

Offers are available for a limited time only, whilst stocks last.

Promotions cannot be used when purchasing a gift card or in conjunction with any other offers, discounts, multi-buys or gift with purchases.

Love Lolu reserves the right to withdraw promotions at any time.

Promotional Codes Must be added to the Shopping Bag before checking out:

1. Visit the shopping bag page by clicking “Bag”, then “Review order & Checkout”
2. At the bottom of the page, click “Got a promo code?”
3. Enter your code and click “Apply Code”

Discount codes cannot be applied retrospectively (i.e. – after an order has been confirmed).

For any Customer Service queries please contact customer.service@lovelolu.co.uk